The delivery terms obtained are between 24 and 72 hours from the receipt of the complete order and its full payment.
Our products are sometimes made to order, which makes the production and delivery time to be a maximum of 30 calendar days from the day of order confirmation.
Orders are processed as soon as possible after placing the order, between Monday and Friday from 10:00 to 18:00. In the case of orders placed outside business hours (Monday – Friday 10: 00-18: 00) or on weekends, they will be processed on the first working day. On holidays and during discount periods, the delivery time may be extended.
If the package cannot be delivered (the recipient does not respond, the address you specified is wrong, etc.), you will be contacted by telephone by the courier. If the recipient cannot be contacted, the parcels remain with the area courier for a short time, after which they return to the sender.
We are not responsible for delayed shipments, loss, destruction, damage, non-delivery or incorrect delivery of a shipment or part of it if they are generated by the following situations / circumstances beyond our control, but not limited to:
– roadblocks (tree falls, cliffs, chain collisions), landslides near the road;
– falls of bridges, blockages of mountain tunnels, derailment of trains near the road, natural blockages, unauthorized strikes, spontaneous regional riots, unfavorable weather conditions for the smooth running of the proposed route;
– natural causes: earthquakes, cataclysms, devastating storms, tornadoes, wildfires, floods, river spills, riverbed abandonment, etc .;
– human causes: state of war, state of siege, forced nationalization (transfer of state property), revolutions, popular uprisings, etc .;
– non-compliance with orders by suppliers and third parties.
We do our best to receive your products as soon as possible.
Deliveries are free for orders over 150 lei with Easybox delivery. For orders less than 150 lei, the delivery cost is 15 lei through easybox, 19 lei through Sameday,
Prices include VAT.
As a consumer, you have the right to notify us in writing that you are giving up the purchase of the product, with a reason, within 14 days of receiving the package. The purchased products can be returned in the original packaging, under the written commitment that no intervention was made on them in any way. The return of the products will be made at the expense of the buyer, with the same transport service with which the shipment was made.